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An Introduction to Industrial Service Design

An Introduction to Industrial Service Design

Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a con...
The Mystery Shopper’s Manual (5th Edition)

The Mystery Shopper’s Manual (5th Edition)

The Complete How-To Guide for Mystery Shoppers! Includes Contact Information for More Than 100 Companies Hiring Shoppers. Mystery shopping is a fun way to make...